Customer Service

Introduction

This store contains a wide variety of high-quality merchandise that has been carefully selected to meet your everyday marketing, promotional, personal and business needs. All of the merchandise in this collection is branded with the Altec brand and has been selected to meet the strictest standards of quality, value and dependability. These items can be used to enhance customer relationships, increase brand awareness, recognize outstanding performance and service or simply as an incentive.

Privacy Policy

Concepts & Associates, Inc. is committed to providing you with a private and secure shopping site. If you choose to make a purchase on this site, we will request and collect certain personal information for billing and shipping purposes. In addition, we will request your phone and fax numbers and e-mail address in order to contact you in case we have a question about your order. We do not sell or divulge your personal information to any third parties.

Security and Safety

We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.

Satisfaction Guranteed

We stand behind all of our products in this catalog 100%. If for some reason you are not completely satisfied with your selection, you may return it to us within 10 days for a complete refund, exclusive of shipping charges.

Request For Merchandise not Found in Catalog

Our network of manufacturers provides us with worldwide access to a selection of over 850,000 different types of promotional products and business gifts. If you are looking for a specific product that is not found on this website, you may find it through conceptsusa.com. If you cannot find what you are looking for or just don't have time to look, please contact us and we will put our Product Research Team to work for you.

Merchandise Returns

We will gladly accept any merchandise for return if accompanied by a copy of the packing slip and it is returned via UPS Ground or Federal Express Ground Service. Please contact your Altec Customer Service Representative at 1-800-948-9483 for a return authorization number. If the merchandise is damaged in shipment, please notify the carrier upon receipt and contact us for additional assistance. If for some reason the merchandise cannot be replaced, we will promptly issue you a refund. All returns must be made within 10 days of receipt.

Gift Wrap and Drop Shipments

If it's a gift, then let us wrap it! We will even be happy to sign an enclosure card and drop ship your gift directly to the recipient. Just let us know by completing the "Special Instructions" section when you check out. The charge for our professional gift wrap is only $5.00 per package.